RETURN POLICY

We offer returns on full-price items only with proof of purchased within 10 days of receipt in original form of payment. Items must be returned unworn, unwashed, smoke, deodorant, makeup, and fragrance free. All original tags must be attached. We reserve the right to refuse a return if these conditions are not met.

The following items are final sale and cannot be returned:
✷ sale items
✷ socks
✷ underwear
✷ hats
✷ candles
✷ apothecary products

Exchanges - Eligible on full-price items only no more than 30 days from date of purchase. To process an exchange please fill out the return form, along with your original invoice, and include it in the package when you send it back to us! The customer is responsible for the shipping and handling of all returned items. Original shipping fees are non-refundable. Once your exchange is received, your replacement item will be mailed out to you. You will receive an email letting you know it has shipped out.

Store Credits - Eligible on non-sale items when postmarked within 10 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. Damaged items- Please look over your item as soon as it arrives. If you received a damaged item, we ask that you notify us within 48 hours of delivery. Please include a picture of the damage and your order number.

Starting return - Click the image here to save a return form. Please fill out the return form, along with your original invoice, and include it in the package when you send it back to us! The customer is responsible for the shipping and handling of all returned items. Original shipping fees are non-refundable. Once your return is received, a store credit will be emailed to you. We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received. We are not responsible for lost return packages. Please allow 5-10 business days for processing once your return is received.

If you have any questions regarding our return policy, please email us at hello@heritage1843.com

 

Click "FORM" to download our return form